Modelling Business Processes: 2 Days

This Modelling Business Processes training course explains the answers to the following questions:

  • What is a business model and how can it be useful to us?
  • How do we go about modelling a business process?
  • When are swimlane diagrams useful and how do we do them?
  • What do the symbols mean?
  • How do we go about analysing processes and why would we want to?
  • How do we illustrate the scope of the study?
  • How important is our customer?
  • How do we know what improvements to make?
  • What have business rules got to do with business processes?
  • What about the people? Who is doing what and do they have the appropriate skills?
  • How can business processes help with defining requirements?
  • How can we ensure transition to the new processes is smooth and effective?
  • What have requirements go to do with processes?

 

Some of the techniques covered by Modelling Business Processes:

  • Business process diagrams
  • Swimlane diagram
  • Process and task analysis
  • Business process hierarchy
  • Context diagram
  • Value Chain Analysis
  • Business process improvement
  • Notation
  • Events, outcomes and gateways
  • Timelines
  • Measures / metrics
  • Business rules
  • Skills needs analysis
  • RACI matrix
  • Methodologies
  • Implementing process change
  • Requirements capture