Business Analysis Foundation

This introductory, but comprehensive training in Business Analysis, explains the answers to the following questions.

  • What is business analysis?
    Many in the working world are not really clear what the role is. Managers, IT staff, recruitment agents, even business analysts themselves are not sure. What do we do? Do we know when we are performing tasks outside our role?
  • What kind of qualities should we have?
    Are we people-orientated or technically focused? What are our competencies? What should we know about?
  • Are we involved with strategy?
    Do we need to be concerned about strategy? Or do we just analyse what we are told to analyse? If we need to analyse the organisation at strategic level, what techniques should we employ?
  • What is the business analyst’s process?
    At what stage do we start analysis? How do we know we have finished?
  • How do we engage stakeholders?
    How do we go about identifying stakeholders  and collecting information from them? How do we engage them?
  • How do we identify a problem?
    How do we analyse a business system when we don’t even know what the problem is? How do we ensure that each stakeholder’s views are captured? How do we use this analysis to help us identify the gap between what we have now and what we would like the organisation’s systems to look like?
  • What is the point of a business case?
    Why do we need a business case? How do we write a business case? Who do we involve? What are the various techniques? How do we ensure that the change we are putting in place is worthwhile?
  • What is business process modelling and what is the point of it?
    How do we draw process models? What are the different model types? How does it help us?
  • What is a requirement?
    Why are requirements important? How do we capture them? How do we document them? What are the various types? How do we make them the best requirements we can? What if they change? How do we ensure that the requirements are delivered?
  • What comes first – process or data?
  • Why is data important? How do we model it?
  • How do we help to ensure that change is introduced into the organisation smoothly?


Some of the techniques covered by the Business Analysis Foundation training:

  • MOST
  • SWOT
  • Porter’s five forces model
  • Business Architecture
  • Resource Audit
  • Boston Box
  • The McKinsey 7-S model
  • The Balanced Business Scorecard
  • Agile, Scrum, User stories, timeboxing
  • Interviews
  • Observation
  • Protocol analysis
  • Shadowing
  • Ethnographic studies
  • Workshops and hothouse
  • Scenarios
  • Prototyping
  • Questionnaires
  • Special Purpose Records
  • Activity Sampling
  • Document Analysis
  • Rich Pictures
  • Mind Maps
  • Stakeholder Analysis and Management and social media
  • The Power/Interest Grid
  • Soft systems methodology
  • Business activity models
  • Business events
  • Business rules
  • Critical success factors and key performance indicators
  • Gap analysis
  • Business Process Modelling, BPMN
  • Six Sigma
  • Value chain
  • Improving business processes
  • Requirements elicitation
  • Tacit and explicit knowledge
  • Building the requirements list
  • Requirements analysis
  • The requirements document
  • The requirements catalogue
  • Types of requirements
  • Hierarchy of requirements
  • Elements of requirements management
  • Use case diagrams
  • Entity Relationship Diagrams
  • Class Models
  • The waterfall lifecycle
  • The ‘V’ model lifecycle
  • Incremental delivery
  • Iterative or evolutionary systems development lifecycle
  • Business Case
  • Project feasibility
  • Impact assessment
  • Risk assessment
  • Investment appraisal
  • Payback
  • Discounted cash flow and Internal rate of return
  • State Chart, decision table
  • Benefits realisation
  • Business change lifecycle